FAQ

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FAQ

01
Why the length is not the same as description?

We measure the length of hair when the hair be stretched to straight, the wavy and curl texture hair will be much shorter when compared with the straight hair, pay attention to that before you buy, Thank you!

02

Why the color is not the same as description?

About color difference: we all items are for real shooting; For technology, display, light, environmental reasons may be a slight deviation phenomenon, please in kind prevail.

03

Why the weight is not the same as the description?

Because our product was made by machine, it is normal that it will exist 5-10g error.

04

Can they be straightened or curled?

Of course, they are made of 100% heat resistant fiber, the hair can be curled or straighten, but the temperature should not exceed 160 degree.

Please kindly Caution: Please do not put down the hair after you roll it until it cool down. You can put the hair on your hand or something that can hold the curls of the hair,so that to maintain the curly.

05

Why does my hair become tangled?

The hair would become tangled due to dryness, oil&dirt build-up, salt water and not combing (wide tooth comb) out your hair daily. Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better. You may use hydrating drops or consult your stylist for further suggestions.

06

Why does the hair shedding?

After the new product was produced, there will have some floating hair on it, so when your first coming, the floating hair will fall out, hope you could understand..

07

Can I wash & blow-dry the hair?

Of course,you can wash them as your own . But only wash the hair: a hand to take the neck,only put the hair into the warm water, and then wash with shampoo and conditioner maintenance, is the hair more smooth. After washed upside down to dry naturally or use a hair dryer, can not exposure.

Please note: On the whole process of cleaning to avoid the water into the scalp.

08

When will you ship my parcel out after i paid for my order?

There will be a 24-hour payment verifying time by aliexpress, we will ship the goods within 24-48 hours after the verifying time.

09

How to deal with the odor?

Some of the clients may talk about the odor when receiving the hair. Dear, there's no need to worry about this, after co-washing and nursing it for some time, the odor will disappear.

10

  1. If you have any question, please contact us for the trouble first, negative feedback can not solve it.
  1. About customer service: customer service online time is 9: 00-18: 00, welcome to consult! If your question did not reply in time, may be at that time the consultation quantity is too big or the system malfunction, we will reply you in the first time after we see!

 With regard to after-sale: within seven days unconditional return of goods, must ensure that the goods have not been artificially damaged, the return of goods generated in the process of freight by the buyer!

 

Hair care

Combing wig is generally relatively sparse comb is good, comb the wig when using oblique carding method, not straight comb, and light action.

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